When you shop on our website, you may need to provide personal information including your name, e-mail address, registered address, delivery address, telephone number, payment information and a password.
We also store information about your preferences and order history. This allows you to track your deliveries and view items you have browsed and purchased in the past. We will use “cookies” to store information about the way you interact with europlayproducts.com (i.e. to keep track of your shopping basket and previous items whilst you are placing an order). We will store details of your transaction for future reference in case of warranty or product recall issues. We do not store your payment details.
We use your information for the following purposes:
- Processing your orders and providing you with services;
- For statistical use to understand how we can improve our services;
- To serve website content to you;
- To run and manage any competitions and prize draws;
- To manage this website; and
- With your consent, to inform you of products or offers that may be of interest to you.
Your personal information may be disclosed to reputable third parties such as couriers, who will help process your order. We require all such third parties to treat your personal information as fully confidential. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We keep your information only if it is necessary. If we have entered into a contract with you and received payment for goods or services provided, we are obliged to keep your transaction details for up to 7 years to satisfy HMRC tax regulations. At termination of services, all customer data, personal or otherwise, shall be deleted (including the psuedonymisation of data) within an appropriate time, in accordance with applicable laws.
Please be assured that information is collected lawfully and in accordance with the GDPR and will never be passed to any third parties for marketing activity. If required by written request we would be happy to provide a full breakdown of all personal individual information collected in accordance with the GDPR. We will require you to provide us with proof of your identification for each individual request and the information will be provided within 1 month of us verifying your identification.
The web site uses industry standard 128-bit Secure Socket Layer technology to encrypt your personal data as it is transmitted to the website. We work with market leading online payment provider Paypal to process your payments securely. For all orders placed on this website, card data is collected directly from you by Paypal and never stored by us.
We also take care to keep your password fully confidential. If you should forget your password, we are unable to send you the original password as it is unavailable to us. You will be asked to create a new password in this situation.